Why should you outsource your customer support?
"Good customer service costs less than bad customer service." This quote is very true — Hubspot’s research shows that 68% of consumers will pay more for products and services from a company with a strong record of good customer service and 92% will switch to another company after 3 (or fewer) bad experiences. It’s clear that customer support matters — so why should you trust Leverify to handle your customer support?
We are experts
At Leverify, we are customer support nerds. We spend hours and hours geeking out over improving our client’s LTV, reducing case lifecycles, and improving drop rates. These are things that we have spent years perfecting for our customers and we are constantly improving our offering. Our clients all benefit from this shared network of experiences as we’re able to improve everyone’s offering across the board. When businesses are in a silo, it’s hard to improve. That is why our clients get access to hundreds of different use cases that we’re able to tailor to their business needs.
Ability to scale
In a fast growing company, hiring is one of the most challenging aspects that leaders face. Leverify has a well oiled sourcing, recruiting, and training machine that is ready to scale even with the fast growing businesses. This allows our clients the ability to focus their precious time and resources on other high value aspects of their business.
Price point
At a price point less than ⅓ of the national average for a customer support representative, this allows our clients so much freedom to allocate resources however makes most sense for their business. Some clients put those savings directly to their bottom line, some use those savings to pour gasoline on their growth engine, and some even hire 3x the amount of customer support representatives so they can provide an even better service for their customers. How would you allocate those savings?
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If you’d like to learn more about our services please reach out to sales@getleverify.com or book an appointment here.
