Below we discuss some of the tools we use at Leverify to remain effective while being fully remote.
Santray Bartley
Strategic Operations Manager
3 Customer Feedback Tools We Use At Leverify
Having your finger on the pulse of your customer is extremely important if you want to build a business that lasts. Here are 3 tools we use to do just that!
Matt Gandy
CEO @ Leverify
Why Should You Invest In Customer Success & Retention
Let’s be honest — landing a new customer or client is a rush. But what about when a customer or client decides to renew? Crickets.
Matt Gandy
CEO @ Leverify
3 Benefits of an Embedded Customer Support Rep
Outsourcing as an industry has a bit of a tarnished reputation —At Leverify, we do things differently.
Red Bondoc
Strategic Operations Manager
Tips & Tricks To Improve Your CS Team’s Customer Interactions
Customer Support is a very important, but difficult role. Here are a few tips we use at Leverify to improve the interactions we have with our client’s customers.
Matt Gandy
CEO @ Leverify
3 benefits to outsourcing customer support during an economic downturn
In this article, we discuss how outsourcing can do just that and improve the position of your business despite the unfavorable economic factors.
Matt Gandy
CEO @ Leverify
3 Questions To Help You Vet An Outsourcing Company Before Hiring
Hiring an outsourcing business is a big decision and not one you should make lightly. Below are some questions you can use as a jumping off point for your conversation.
Kimberly Lindsay
Director of Operations
What CX metrics should my SaaS startup be focused on?
What CX metrics should my SaaS startup be focused on? We get this question all the time. Check out our thoughts below.
Joyce Ramos
Director of Operations
Why Should You Outsource Your Customer Support?
"Good customer service costs less than bad customer service."